Customer & Utility Services

Here to serve, the Customer & Utility Services Department provides the citizens of Sherman with prompt and courteous customer service while maintaining an accurate and efficient billing system. 

The Customer & Utility Services Department will be closed Monday 12/25 & Tuesday 12/26 for the Christmas Holiday. 

Responsibilities
 
  • Utility payments and automated payment options
  • New utility service requests
  • Changes to existing utility service and general account inquiries
  • Combined monthly billing for water, sewer, trash and recycling services
  • Enrollment in voluntary donation programs
  • Reading of water and sewer meters

Utility News & Information

  

  • Coming Soon...New Online Payment Options!
    Utility customers will soon be able to "Schedule" utility payments. Customers that are registered with the City of Sherman's website to access their utility account online will be able to (1) Schedule a one-time payment for a future date; and/or (2) Schedule monthly payments for advanced months. More details to come...
  • Early Refund of Utility Deposits! Utility accounts that require a deposit are now eligible for an early refund for Excellent payment history after a minimum of 12 consecutive billings. For utility accounts that meet the early refund criteria, the deposit will be applied to the utility account as a credit and will be reflected on the utility statement. For complete details, see Early Refund.
  • Enroll in our Bank Draft or Credit Card Draft program for FREE automated/recurring payments! 
  • Pay your bill online and access account information 24/7!
  • Pay your bill over the phone and access recent account history 24/7.

    By calling 1-877-631-7798 and entering the utility account number and street number from the service address, customers may access up-to-date account information in English or Spanish. 
  • Learn how to avoid being a victim of a utility phone scam.
  • Go Green by signing up for Paperless Billing (eBill) to receive your monthly statement electronically.
  • Notify Me - subscribe to Notify Me and receive email and/or text notifications when your utility bill is due.