Customer & Utility Services

Here to serve, the Customer & Utility Services Department provides the citizens of Sherman with prompt and courteous customer service while maintaining an accurate and efficient billing system.

IMPORTANT MESSAGEWe are experiencing sporadic communication issues with web/online & automated phone payments. If you are unable to successfully process your payment via one of these automated methods, please contact the Customer & Utility Services Dept at 903-892-7237, Monday – Friday 7:45 am – 5:00 pm and a representative will process your phone payment. We are sorry for the inconvenience, and are working diligently to resolve.  


Responsibilities

 
  • Utility payments and automated payment options
  • New utility service requests
  • Changes to existing utility service and general account inquiries
  • Combined monthly billing for water, sewer, trash and recycling services
  • Enrollment in voluntary donation programs
  • Reading of water and sewer meters

Utility News & Information

            
  • Water & Sewer Rates - Effective 10/1/17, Water & Sewer Rates will increase by 3%. Please see Rates & Fees for a complete listing. The November utility statements will reflect the new rates. 
  • Early Refund of Utility Deposits! Utility accounts that require a deposit are now eligible for an early refund for Excellent payment history after a minimum of 12 consecutive billings. For utility accounts that meet the early refund criteria, the deposit will be applied to the utility account as a credit and will be reflected on the utility statement. For complete details, see Early Refund.
  • Quick Pay option - paying your bill is quick and easy, no registration needed. Simply enter your utility account number and last payment amount.
  • Enroll in our Bank Draft or Credit Card Draft program for FREE automated/recurring payments!
  • Pay your bill online and access account information 24/7!
  • Pay your bill over the phone and access recent account history 24/7.

    By calling 1-877-631-7798 and entering the utility account number and street number from the service address, customers may access up-to-date account information in English or Spanish. 
  • Important Information for Online & Phone Payment Customers: The maximum amount allowed for credit card payments made online and/or over the phone is $1,000. For payments exceeding this amount, please refer to Payment Options for a complete listing of available options.
  • Learn how to avoid being a victim of a utility phone scam.
  • Go Green by signing up for Paperless Billing (eBill) to receive your monthly statement electronically.
  • Notify Me - subscribe to Notify Me and receive email and/or text notifications when your utility bill is due.